Newsletter
Articles
- N2N A Food Pantry LIfeline
- Diversity Day Celebrates Community Action Month
- Refuge at CAANH: United Way Blog
News
CAANH has moved to
419 Whalley Avenue
New Haven CT, 06511
SAVE THE DATE!
We are having an
Open House June 14th!
We are electing new
board members at our
meeting May 21, 2012.
The public is invited to
attend at 419 Whalley with a 6pm start.
Energy Assistance Income Guidelines
Multi-Year Snapshot of CAANH at Work
Link to Core Education Standards
Link to Food Pantry Donation Invitation
ABC Benefits Calculator
CAA President and CEO Amos Smith spent the day with Dr. Bill Cosby and Dr. Reginald Mayo, Superintendent, New Haven Public School System www.southernct.edu/news/billcosbyvisitssc_292/
Best Practice Site
NIQCA Scores CAANH a Best Practice Site
By Louis Hutcherson
Northeast Institute for Quality Community Action (NIQCA) is committed to promoting management excellence in CAA’s in Connecticut, Massachusetts, and Rhode Island. NIQCA completed their 2011 assessment in November 2011 recognizing CAANH as a Best Practice Site. This is the same organization that 5 years earlier worked with the CT Department of Social Services in unveiling horrendous problems in every functional department.
When Bill Hunter, Executive Director of NIQCA, said that “CAANH meets or exceeds NIQCA Best Practice Standards,” it was a reward to all of our hard work. Hunter added that the agency has made significant progress in documenting policies and procedures.
With the assistance of NIQCA, CAANH produced a vigorous management team of three internal leaders, two of whom are NIQCA Certified Peer Reviewers. The team started to prepare six months prior to an onsite external reviewer’s visit. The internal team worked with CAANH’s Executive Director, board members, managers, and staff to review the policies and procedures in all of the focus areas of the agency.
After completing the internal assessment, an external team scores the agency on the six focus areas which include: Finance, Governance, Human Recourses, Information Technology, Operational Management & Organization Structure, and Planning and Community Management. These areas are assessed on a scale of 1-5 which range from 1-at risk to 5-excellent. In 2011, CAANH has made astronomical strides in the development of best practices. For example, CAANH used customer satisfaction surveys to determine that:
- 99% of customers say that they were served in a professional manner
- 99% of customers say that the CAANH staff treated them with respect
- 99% of customers say that they were an active participant in stating their needs
Congratulations to a job well done!!