COMMUNITY ACTION AGENCY OF NEW HAVEN

Case Management Services

Case Management Services

 

LEARNING THE SKILLS TO INSTILL CLIENT SUCCESS

This is a six-hour training service that offers staff an introduction to clinical skills needed to help clients with special needs sustain themselves. The service focuses on the core elements of building relationships, building trust, setting goals, and helping motivate clients. It also has tutorials for understanding and locating the right referral service and creating clear documentation. At the end of the training, participants will be able to understand and increase their skills in successful case management services.

 
 

Audience:

Target Audience: Case Managers/Support Staff

Summary of program content:

This two-day training will cover 5 training modules (the foundation of mi, resistance examined, client centered interviewing skills, recognizing change talk & eliciting change talk).

Participants will learn the origins of motivational interviewing and its development as an evidence-based method. The participants will also learn the three structural elements used for learning motivational interviewing (spirit, principles, and techniques). Both days of training will incorporate lecture, skills practice using various breakout activities, role-play, real play (actual de-identified case samples) and evocative exercises.

 

Participants will be able to:

·         Explain the concept of rolling with resistance

·         Describe and understand the spirit of motivational interviewing

·         Identify ambivalence and use it to develop discrepancy

·         Recognize change talk in sessions with a client

·         Identify eight methods for eliciting change talk

·         Identify four techniques for eliciting change talk

·         Describe and understand stages of change

·         Learn how motivational interviewing (mi) fits within that framework

 


Motivational Interviewing Training Details

Audience:

Target Audience: Case Managers/Support Staff

Content:

Summary of program content:

This two day training will cover 5 training modules (the foundation of mi, resistance examined, client centered interviewing skills, recognizing change talk & eliciting change talk). Participants will learn the origins of motivational interviewing and its development as an evidence-based method. The participant will also learn the three structural elements used for learning motivational interviewing (spirit, principles, and techniques). Both days of training will incorporate lecture, skills practice using various breakout activities, role play, real play (actual de-identified case samples) and evocative exercises. Participants will be able to: 1. Explain the concept of rolling with resistance; 2. Describe an understanding of the spirit of motivational interviewing; 3. Identify ambivalence and use it to develop discrepancy; 4. Recognize change talk in session with a client; 5. Identify eight methods for eliciting change talk; 6. Identify four techniques for eliciting change talk; and 7. Describe an understanding of the stages of change and how mi fits within that frame work.

If you are interested in setting up training for your organization, please contact:

Emille Jones, Director of Programs & Case Management Services

(203) 387-7700, ext. 180

EJones@caanh.net

 


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