Homelessness Support

Passport Transitional Services (PTS)

PTS uses a comprehensive, coordinated approach to reach out to vulnerable or homeless individuals, perform individualized assessments, and connect them to supportive services that best address their needs. CAANH’s wrap-around service model identifies areas of need and barriers to income and housing in order to connect clients to partner organizations in the community.

CAANH creates a coordinated path of service delivery including support for the following: education, employment, health, substance abuse, mental health, and social services. The case management services provided by CAANH will ensure the appropriate linkage of services that address specific needs to assist participants to frame and reach their desired or stated goals of self-sufficiency.

The Passport to Transitional Service (PTS) HUB is a new and exciting program presented by the Community Action Agency of New Haven, in partnership with the City of New Haven Office of Housing and Homelessness.

PTS HUB Hours of Operation

Monday – Friday: 9am – 3:30pm
Alternating Wednesdays: 9am – 6pm
Alternating Saturdays: 8am – 1pm

PTS Success Story

A 44-year-old woman, who was a domestic violence victim, was homeless and living in her car when she came to CAANH for assistance. The case manager worked with the customer to provide basic need items, food and secured a spot in a Domestic Violence shelter so that she is no longer sleeping in her vehicle.