Homelessness Support

What is Passport Transitional Services (PTS)?

PTS uses a comprehensive, coordinated approach to reach out to vulnerable or unhoused individuals, perform individualized assessments, and connect them to supportive services that best address their needs. CAANH’s wrap-around service model identifies areas of need and barriers to income and housing in order to connect clients to partner organizations in the community.

CAANH creates a coordinated path of service delivery including support for the following: education, employment, health, substance abuse, mental health, and social services. The case management services provided by CAANH will ensure the appropriate linkage of services that address specific needs to assist participants to frame and reach their desired or stated goals of self-sufficiency.


  • A safe place for day respite and to charge electronics
  • Connection to the Coordinated Access Network (CAN)/211
  • Housing support (Security deposit, Rental assistance, Landlord/Tenant mediation)
  • Transportation assistance
  • Employment search assistance
  • Resume assistance
  • Assistance with all Department of Social Services (DSS) applications (i.e, SNAP, HUSKY, TFA, Cash assistance due to domestic violence, Care4Kids applications and assistance with redeterminations)  
  • Mental health, substance abuse and other referrals
  • Light refreshments
  • Workshops
  • Access to board games, card games and crafts

  • No income requirement
  • Must be a New Haven Resident
  • Must have a notice to quit or eviction notice and/or be unsheltered in New Haven
PTS HUB Hours of Operation

Monday – Friday: 9am – 3:30pm
Alternating Saturdays: 8am – 1pm


    PTS Success Story

    A 44-year-old woman, who was a domestic violence victim, was unhoused and living in her car when she came to CAANH for assistance. The case manager worked with the customer to provide basic need items, food and secured a spot in a Domestic Violence shelter so that she is no longer sleeping in her vehicle.